Eco Web Hosting Helpsheets

We want your web hosting package to enable you to work most efficiently, so that more of your time can be spent on what matters to you.

Transferring or setting up a website can seem daunting, which is why we offer to take care of the transfer for you. But we also want to provide you with the means of setting up and maintaining your site.

Helpsheets

We have created a number of helpsheets and interactive Flash tutorials to help you through the most common tasks. Pick from the list below:

Online Knowledgebase

Check out our knowledgebase by clicking here and selecting 'Help'

Getting Started


I've signed up - now what?

After you have signed up and made your first payment, you will receive an email confirming that we have received your details. After payment has cleared (in the vast majority of cases this is instantaneous) you will receive a second email with your account login details. This will include instructions on logging in to your Control Panel, which is where you can control evey aspect of your account.

Logging in to your Control Panel

Your Control Panel can be accessed at cpanel.ecowebhosting.co.uk. Use the username and password given to you in your signup email to log in. You will be presented with a page which looks similar to the screenshot below.

control panel

Uploading your site to our servers

Your first step in transferring your website(s) over to our servers is to upload the files themselves. If you do not keep an offline version of your website, download your website to your computer via FTP - if you do not know how to do this, contact your current webhost. Then, log in to your control panel as described above and click on FTP Manager if you are familiar with FTP, or File Manager if not. If you use file manager, you just select the files and folders from your site and upload them to our servers. If you choose FTP, use the settings given to you in the FTP Manager in your favourite FTP programme to upload your files.

Transferring your site to our servers

Once the files have been uploaded, you need to tell your domain registrar (from whom you rent your domain name - www.yourcompany.com) to link to our servers rather than those of your old webhost. To do this log on to the website from which you bought your domain name, and change the Nameservers to ns1.ecowebhosting.co.uk and ns2.ecowebhosting.co.uk. If you have any problems with this, contact the registrar.

All being well, your site will now start to load from our servers rather than those of your old webhost. This process takes 24-48 hours, so wait 48 hours before telling your old webhost to cancel your account. That's it - your site is now transferred!

Setting up your email

Email is set up via the 'Email Configuration' icon in Control Panel. From here, you can set up unlimited 400MB mail accounts, forwarding accounts, and even set up Outlook Express or similar programs to receive and send your mail automatically. If you want to set up mail automatically, use the following settings:

  • IMAP/POP Server: mail.yourdomain.co.uk
  • IMAP/POP Server: mail.yourdomain.co.uk
  • Username: emailaddress@yourdomain.co.uk
  • Password: the password you set up in Control Panel.

Full details on setting up email accounts can be found at ecowebhosting.co.uk/helpsheets/email.

Adding New Domains

If you would like to take advantage of the extra domains included with our Standard and Advanced accounts, see below to decide which type of domain you need.

  • Mapped Domains are domains which link to another website already stored on our servers. To set up a mapped domain, go to ecowebhosting.co.uk/cp/domainmappings.
  • Add-On Domains are completely separate domains which are stored on the same server. To add a new domain, just log in here and enter the details of your new domain.
  • Subdomains such as subdomain.yourdomain.co.uk can be added by clicking 'Subdomains' in the control panel. Enter the site details, making sure that your registrar settings are correct, and allow 24-48 hours for the subdomain to appear.

Transferring UK domains to Eco Web Hosting

Transferring your UK domains to Eco Web Hosting is simple if you follow the guidelines in this FAQ.

1. In the control panel of your current registrar, change the IPSTag of the domain to EXTEND
2. Go to ecowebhosting.co.uk/billing/domain-needed
3. Enter the domain you want to transfer to Eco Web Hosting and checkout

Transferring Global (.com, .net etc.) domains to Eco Web Hosting

Before you start the transfer you must ensure that the current administration contact email address is valid and that the person receiving email at that address knows that they must respond to emails about the transfer. You can view the contact details at http://whois.domaintools.com/yourdomain.com (change yourdomain.com to your domain name). The domain name must also be unlocked with the current registrar. You can check this information with your current registrar.

1. Go to ecowebhosting.co.uk/billing/domain-needed (will open in new window).
2. Enter the domain name that you want to transfer to Eco Web Hosting, select transfer and checkout.
3. The administration contact will receive an email from OpenSRS with instructions on how to confirm the transfer.
4. Once confirmed it will take only 24 HOURS to become active if you are transferring from 123-reg or UKREG. With other providers it may take up to seven days.
5. You may also receive another email from the current registrar, if you do you should read this very carefully as it may contain instructions for you to authorise the transfer away from them.

Managing your email

You can log in to your webmail at any time by going to www.outitgoes.com. To download your email on to your computer you need an email program such as Thunderbird or Outlook Express.

Email Settings

Email settings are as follows:

Incoming mail server: mail.domainname.com (replace domainname.com with your domain name)
Outgoing mail server: mail.domainname.com (replace domainname.com with your domain name)
Username: the email address
Password: the webmail password
SSL: off
IMAP or POP: both are supported
Incoming mail port: 110 (POP) or 143 (IMAP)
Outgoing mail port: 25 or 587

Mac Mail

Here is a setup guide for Mac Mail. Switch to 720p quality to get the clearest text.

Email Video Tutorials

The Flash videos below will show you how to set up your email program to manage your Eco Web Hosting email.

The login settings you need can be found in your welcome email.

The video will open in a new window - you can close this window at any time.



Click here to set up email in Thunderbird.

Click here to set up email in Outlook Express.

Click here to set up email in Outlook.

Click here to set up email in Incredimail.

Using Cute FTP

Cute FTP (www.cuteftp.com) is a free program which allows you to upload and manage your website files.

The login settings you need can be found in your welcome email.

Cute FTP Video Tutorials

The Flash videos below will show you how to use Cute FTP to upload, update and manage your website.

The video will open in a new window - you can close this window at any time.



Click here to configure Cute FTP.

Click here to transfer your site with Cute FTP.

Click here to manage your site with Cute FTP.

Click here to adjust the Cute FTP settings.

Microsoft Frontpage

Microsoft Frontpage allows you to create and manage your site in one piece of software.

The login settings you need can be found in your welcome email.

Frontpage Video Tutorials

The Flash videos below will show you how to set up and use Frontpage with your Eco Web Hosting account.

The login settings you need can be found in your welcome email.

The video will open in a new window - you can close this window at any time.



Click here to set up publish your site using Frontpage.

Click here to use HTTP or Sharepoint in Frontpage.

Using Smart FTP

Smart FTP (www.smartftp.com) is a free program which allows you to upload and manage your website files.

The login settings you need can be found in your welcome email.

SmartFTP Video Tutorials

The Flash videos below will show you how to set up SmartFTP to upload and manage your website.

The login settings you need can be found in your welcome email.

The video will open in a new window - you can close this window at any time.



Click here to set up and configure Smart FTP.

Click here to set up upload your site with Smart FTP.

Click here to manage your site with Smart FTP.

Uploading Files

The Flash tutorials on this page will show you how to upload your site, and manage your files online. This is done via File Transfer Protocol, or FTP.

The login settings you need can be found in your welcome email.